Diagnosis starts within 2–3 hours of your HP arriving on the bench, and the majority of repairs are finished same-day to 24 hours. If your exact part isn't on the shelf — say a specific Envy x360 touchscreen — it usually lands within 2–3 business days and gets fitted the day it arrives.

Every job begins with our $85 inspection (our minimum labour charge), which buys a proper diagnosis and a written quote — you approve before anything else happens. Typical pricing: virus and malware cleanup from $119, board-level repair from $175, liquid damage from $199, keyboards from $209, fan and thermal work from $219, batteries from $249, and screens from $379. Data recovery is priced after we've assessed the drive.

Your consumer guarantees under Australian Consumer Law don't disappear because an independent workshop opened your laptop. That said, if your HP is young enough to still have manufacturer coverage for the exact fault, our honest advice at inspection will be to use it — HP may decline warranty service on a component repaired outside their channel. The bulk of machines we see are past their warranty window, where the question doesn't arise.

The whole range: Pavilion, Envy and Envy x360, Spectre and Spectre x360, Omen and Victus gaming machines, EliteBook and ProBook business laptops, plus the Essential series and HP Chromebooks. Older generations are welcome — parts are ordered against your precise product number, which on HP hardware matters a lot.

Yes, treat it as urgent. A swollen battery is the most common serious fault we see on Pavilion and Spectre models — the first sign is usually a trackpad that clicks oddly or a case that no longer sits flat. Stop charging it, power it down, and bring it in: continued use risks damage to the trackpad, keyboard and chassis, and punctured cells are a fire hazard. Replacement with a tested battery is from $249.

All the time. Thermal rebuilds (fans, heatsink cleaning, fresh compound), GPU faults, screen swaps at the right refresh rate, and keyboard replacements are routine Omen and Victus work here. If performance has dropped or the fans howl constantly, it's nearly always a serviceable cooling problem rather than a dying laptop.

A boot loop or a machine frozen at the logo usually points to a storage drive failing, corrupted Windows files, or occasionally a board-level fault — it rarely means your files are gone. Don't keep force-restarting it repeatedly; each attempt works a failing drive harder. We diagnose the real cause within hours and can usually rescue your data even when Windows won't start.

From $379 fitted, with the exact price depending on your panel — a Pavilion FHD screen sits at the lower end, while Spectre OLED touchscreens and high-refresh Omen panels cost more. We match resolution, refresh rate and touch capability to your product number and confirm the price in writing before ordering.

In most cases, yes. A dead motherboard, smashed screen or failed power circuit doesn't touch the data on your drive — we remove it and recover your files directly. Failing or clicking drives and encrypted SSDs go through our dedicated recovery lab, with recovery quoted after a drive assessment.

We fit genuine or quality-matched parts ordered against your HP product number — never one-size-fits-all substitutes. Panels match the original specification, batteries are capacity-tested before handover, and every part is listed on your invoice with its own warranty.

Yes — business fleets are a specialty. We handle EliteBook and ProBook repairs with fast turnaround to minimise downtime, can prioritise data preservation and BitLocker considerations, and provide proper invoicing for your records. For multiple machines, talk to us about batching.

Every repair leaves with a written workmanship warranty, and the parts we fit carry their own manufacturer warranties as well. If something isn't right afterwards, bring it back — it's documented on your invoice and we stand behind it.

Our workshop is in Perth and serves the whole metro area. You can drop your HP in during business hours or post it from anywhere in WA — package it securely, include your details, and give us a heads-up it's on the way. Start with the quote form or call 08 9325 1196.

Run the numbers with us before you buy new. A battery, an SSD upgrade or a cooling service often transforms an older Pavilion for a fraction of replacement cost. And if the maths genuinely favours a new machine, we'll say so straight after the inspection — no upsell.